Create your own unique clothes to fit your personality and your shape. This stylish, instructive book from The Great British Sewing Bee 's Jenniffer Taylor shows you how to make and adapt your own clothes in a simple, no-fuss way. Using Jenniffer's fun and imaginative ideas, this book will teach you how to get started transforming unloved items of clothing into new and exciting outfits; how to customize clothes with doilies, tassels, tie-dyeing and block printing; and finally how to measure yourself, create patterns and make clothes from scratch, including dresses, skirts, tops, trousers and a coat.
This book turns the conventional wisdom about customer loyalty on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely question it. But CEB's research proves that the dazzle factor simply doesn't predict repeat sales or positive word-of-mouth. The reality: loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don't want to be wowed; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. After all, what do you really want from your cable company--a free month of HBO when it screws up, or a fast, painless restoration of your connection? This book lays out the four key pillars of a low-effort customer experience, including tools and templates you can start applying right away.--From publisher description.
In a nation built by immigrants and bedeviled by the history and legacy of slavery and discrimination, how do we, as Americans, reconcile a commitment to equality and freedom with persistent inequality and discrimination? And what can we do about it? This widely acclaimed text by Paula D. McClain provides a comprehensive and accessible overview of the historical and contemporary political experience of the major groups-African Americans, Latinos, Asian Americans, and American Indians-in the United States. It explores the similarities and differences in these groups' representation and participation in law, politics, and policymaking, discusses the enduring issues and concerns that they face, and examines intra- and inter-group competition and coalition-building in the face of enduring conflict and inequality. The seventh edition has been thoroughly revised and updated to include coverage of President Barack Obama's final term, the 2016 election, police brutality and the Black Lives Matter movement, environmental racism and the Flint water crisis, and the increasing racialization of Muslim Americans in the US post-9/11. With a brand-new chapter on the intersections of race and gender, Can We All Get Along? remains unparalleled in its comparative coverage of the current landscape of minority politics in the United States--